IT Support Contracts

 

How does fixed price IT support from A1 Computers work?

We will give you unlimited remote and telephone support for your equipment and your anti-virus, anti-spyware and firewall for a fixed monthly fee. You are ultimately responsible for your systems, but we’ll give you support whenever you need it.

Which IT support contract is right for you?

You can choose the service that best suits your needs and any extra services you require. That means that you can tailor the service to your specific needs and you won’t have to overpay for bundled services that you’ll never use. Whatever level of support you choose, you can expect unlimited help desk support, remote access to your IT systems, monthly virus and anti-virus and spam protection.  

FULLY MANAGED PLAN STANDARD PLAN
SUPPORT Yes Yes
Unlimited help desk support Yes Yes
Remote control support Yes Yes
Normal support hours 9 – 6 Yes Yes
24×7×365 monitoring and alerting Yes Yes
System changes, adds and moves Yes -
Emergency onsite support Yes -
Unlimited user administration Yes -
Third party vendor management Yes -
Monthly health check report Yes Yes
Monthly performance tune-up Yes Yes
Remote access to your network PCs Yes -
Remote access to your Laptops on the road Yes -
SECURITY Yes Yes
System patch management Yes Yes
Managed firewall Yes -
Managed anti-virus Yes Yes
Managed anti-spyware Yes Yes
Managed anti-spam Yes -
Managed internet browser control Yes -
DISASTER RECOVER Yes Yes
Automated online offsite backup Yes Yes
Onsite backup Yes Yes
Server backup monitoring and alerting Yes Yes
Data recovery Yes Yes
Fail-over emergency email system Yes -
Disaster recovery audit Yes -
SERVICES Yes Yes
Fixed price projects Yes Yes
Discounted project prices 30% 20%
Procurement – hardware and software Yes Yes
Fixed price website design Yes Yes
Discounted website design prices 20% 10%
Website hosting Yes -
DNS hosting – email routing Yes Yes
Domain hosting Yes -
Domain registration Yes -

 

Bolt-On IT Solutions

To make sure our IT support fits your business model, you can add on extra software and services to your IT package. You can add hosting, online backup, or out of hours support – anything that ensures you get the support you need.

Free Protection Against Viruses and Spam – For Life

When you sign up to our IT support plans, we’ll install anti-span and anti-spyware protection on every computer – for free. And you can say goodbye to the hassle of renewing your software each year – our plans will keep you covered for life. And whenever you need to add a new service, we’ll offer you a discount, so you won’t have to count the cost. To learn more about our Fixed Price IT Support contracts for your network click on the following link:

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What our Customers say


Address:
Easy Access-Park at the door!
35 Johnstown Road
Dun Laoghaire
Dublin 18
T: 01 2849715
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Data Backup…
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