We will give you unlimited remote and telephone support for your equipment and your anti-virus, anti-spyware and firewall for a fixed monthly fee. You are ultimately responsible for your systems, but we’ll give you support whenever you need it.
You can choose the service that best suits your needs and any extra services you require. That means that you can tailor the service to your specific needs and you won’t have to overpay for bundled services that you’ll never use. Whatever level of support you choose, you can expect unlimited help desk support, remote access to your IT systems, monthly virus and anti-virus and spam protection.
| FULLY MANAGED PLAN | STANDARD PLAN | |
| SUPPORT | Yes | Yes |
| Unlimited help desk support | Yes | Yes |
| Remote control support | Yes | Yes |
| Normal support hours 9 – 6 | Yes | Yes |
| 24×7×365 monitoring and alerting | Yes | Yes |
| System changes, adds and moves | Yes | - |
| Emergency onsite support | Yes | - |
| Unlimited user administration | Yes | - |
| Third party vendor management | Yes | - |
| Monthly health check report | Yes | Yes |
| Monthly performance tune-up | Yes | Yes |
| Remote access to your network PCs | Yes | - |
| Remote access to your Laptops on the road | Yes | - |
| SECURITY | Yes | Yes |
| System patch management | Yes | Yes |
| Managed firewall | Yes | - |
| Managed anti-virus | Yes | Yes |
| Managed anti-spyware | Yes | Yes |
| Managed anti-spam | Yes | - |
| Managed internet browser control | Yes | - |
| DISASTER RECOVER | Yes | Yes |
| Automated online offsite backup | Yes | Yes |
| Onsite backup | Yes | Yes |
| Server backup monitoring and alerting | Yes | Yes |
| Data recovery | Yes | Yes |
| Fail-over emergency email system | Yes | - |
| Disaster recovery audit | Yes | - |
| SERVICES | Yes | Yes |
| Fixed price projects | Yes | Yes |
| Discounted project prices | 30% | 20% |
| Procurement – hardware and software | Yes | Yes |
| Fixed price website design | Yes | Yes |
| Discounted website design prices | 20% | 10% |
| Website hosting | Yes | - |
| DNS hosting – email routing | Yes | Yes |
| Domain hosting | Yes | - |
| Domain registration | Yes | - |
To make sure our IT support fits your business model, you can add on extra software and services to your IT package. You can add hosting, online backup, or out of hours support – anything that ensures you get the support you need.
When you sign up to our IT support plans, we’ll install anti-span and anti-spyware protection on every computer – for free. And you can say goodbye to the hassle of renewing your software each year – our plans will keep you covered for life. And whenever you need to add a new service, we’ll offer you a discount, so you won’t have to count the cost. To learn more about our Fixed Price IT Support contracts for your network click on the following link:
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