IT Support FAQ

 
 
Click on any of the following Frequently Asked Questions to learn more about Cloud Computing:

• How do I contact A1 Computers?
• How does A1 Computersdeliver IT Support?
• Will I know who is working on my Computer?
• How long will I have to wait for IT Support?
• Is there anything my IT Support contract doesn’t cover?
• Is remote support better than onsite support?
• Does A1 Computers provide IT Support for PC’s and Mac’s?
• How do you prevent IT Support problems?
• Who are your customers?

How do I contact A1 Computers?

It’s simple.
Give us a call. You’ll be put straight through to our engineering team. If they’re busy, leave a message and they’ll ring you right back. Send an email. When you email us, your email will be logged onto our system and assigned to an engineer, who will call you to sort out your IT problem. Click on your mouse. We’ll supply with you an icon for your desktop that you can click on. You can use it to log your query on to our system.

Top

How does A1 Computers deliver IT Support?

When you call us, our engineers can take over the management of your PC when you click on the pop up box that appears on your screen. We’ll then solve the problem exactly as we would if we were in your office, without the wait and without the expense. And you can watch us while we do it.

Top

Will I know who is working on my PC?

Yes. We pride ourselves on our personal service. Our team is small and friendly and we’ll make sure we know your systems inside out.

Top

How long will I have to wait for IT Support?

No time. We deal with all calls straight away. And if we can’t offer you a solution then and there, we’ll call you back when it’s convenient.

Top

Is there anything my IT Support contract doesn’t cover?

It depends on the contract you choose. Most of our contracts cover everything you could possibly need. If you do need additional services, we’ll give you a discount.

Top

Is remote support better than onsite support?

Remote support will give you an immediate answer to your problems. Onsite support can be expensive and lead to delays. But we know that some problems need the personal touch, so we’re happy to come to your office and help you install new hardware, solve complicated problems, or complete a project. We include emergency onsite support as part of our packages.

Top

Do you provide IT Support for PC’s and Mac’s?

We’re equally comfortable with Macs and PCs. And we’ll even take it a step further, but we offering IT support for your Blackberry or Smart Phone.

Top

How do you prevent IT Support problems?

At A1 Computers, we know that prevention is better than cure. We bring you all the expertise and tools of a corporate IT department, without the cost. And we use those tools to keep your system in perfect health and nip problems in the bud before they cause you a headache. All your anti-spyware and anti-spam software is included in your contract and that also prevents bugs from plaguing your computer. Above all, we’ll make sure your IT systems are built on strong foundations from the very start. Putting the right IT systems in place will save you hassle and money in the long run.

Top

Who are your customers?

Our clients are Smalland Medium sized Businesses with up to 50 Computers and 1 or more Servers. We act as an IT department for SMEs and businesses run from home. We work with all types of businesses, because no office can run without technology these days. We make sure that IT problems don’t interfere with the running of your business. You’ll be free to do what you do best – running your business.

Top