Email to admin@a1computers.ie with your suggestions.
20.04.10 - Mary Ryan, founder of Product Innovator Ltd: "Extremely professional, fast, efficient and friendly service. Highly recommended."
21.12.09 - Jan Byrne - I pass your shop daily and I have seen the vans a lot and the name was therefore familiar and you are local and I like to use local services. I first had contact with you earlier this year when my desktop was faulty, I was very happy with the service I received from you at that time and had no hesitation in going back when my laptop was faulty.
Again I found the service friendly and professional and I trusted what I was being told. I cannot fault any aspect and will happily recommend you to anyone needing your services and I wouldn't consider going anywhere else. Many thanks.
30.11.09 - Maggie Kerins - I live locally so saw your shop some years ago.
Your service is very professional and the follow up is appropriate. I gave your name to a friend who lives in Glasnevin so she used your services last week. Will continue to mention you to friends
18.11.09 - Neil B - Bray - I feel that you have it pretty well right. Without wishing to sound patronising, to Mark in particular, his manner and thoroughness are a credit, both to him and to you.
In my recent case there were some ongoing issues with my machine. I feel that some outfits might have responded "well that's a complication that we were not expecting so that will cost you more". You did not make this an issue (which I do not think it was) and just got on and finished the job. You dealings are straight and, for any future problems that I might have, I am glad that I have you to come to.
I also think your e-mail tips are great and informative.
I only add one comment in an effort to assist; their may be instances where you could make more use of text rather than phone calls re customer updates and collection notice. This may save you time, cost you less and leave a record of the fact that the notice was given. You could set this up in the basis of a number of templates which should make it pretty quick too. All the best - Neil B
17.11.09 - Fedelma H - I first heard about AI from my sister who had her PC repaired by you previously. I have been very pleased with the service from your company over the years - I bought my wireless modems from AI last year and found the staff very helpful since at the time I was not sure what I needed.
I have since had my laptop and PC repaired by AI, and was pleased by both the friendly staff and the update phonecalls. When I collected my PC the report sheet was very clear, and when I found that my laptop was still not operating properly after I collected it A1 said immediately and without demur that they would take it back and fix it satisfactorily.
I have already recommended the shop to a friend who wanted to get wireless internet - not just for the products, but for the advice which is important for people like me who are only moderately computer literate!
17.11.09 - AK - I found your services to be excellent, thank you. Staff were friendly and helpful, and the repair needed was explained clearly, and carried out quickly and efficiently. I will use your services again, and recommend them to others.
17.11.09 - David M - I found your service to be good on all the questions listed. Please just maintain what you are doing.
25.10.09 - JC - The set up on my first computer was excellent and it served me well. I had only to bring it to you for repair on 2 or 3 occasions. Recently my daughter gave me a present of a Computer and Printer and I again opted to do business with you based on my experience with you since 2001.
Since getting it installed I have been away quite a lot and am in the U.S. at present. On my return on Oct 26th I will call on you as I have a few questions to ask regarding my latest computer. At any time that I speak to colleagues or friends re computers I always mention A1 Computers as a company which gives 100 % satisfaction.
With regard to improving your repair service I would recommend that you continue to do as you have always done that is ,Put the customer first, Continue to communicate with your customer and maintain the High Standards to which we as customers have become accustomed.
15.10.09 VML - Kilmac - Hi Mark, Sales and service superb as always – can’t think of anything you need to improve! You always get the job done, usually ahead of time, so all good. Vanessa INKwell Writers Workshops
15.10.09 - Rob - Absolutely fantastic. Saved most of my photos
30.09.09 - Truly, I am one of your happy customers and have always been treated very well by the front office staff, the computer engineers onsite, the other computer engineers who have visited my home, and as a result you can label me a very loyal customer, one who constantly gives your details to others.
21.09.09 - PQ - Cannot remember how I first heard of you but since then you have been recommended by PC world to assist in getting info off my daughter's laptop hardrive. You also installed my wireless broadband router (ZyXel) and the ESET antivirus on my computers which have been very effective. Appreciate the assistance provided in the past with telephone enquiries - happy to recommend your services to friends and colleagues.
Best wishes, PQ
21.09.09 - SC - Mark, First started using you as you were just across the road from my place of work and were very convenient. However, in spite of the increased journey time, will still continue using you to sort out my computer problems.
I like the personal service and the fact at you are prepared to explain what is needed in such a way that even a computer illiterate such as myself can begin to understand the problem. I can find no fault with your service, keep up the go work. Regards, SC
30.08.09 - S - Hi Mark,
I have found A1Computers very helpful in my dealings with you. Your staff are very friendly, and as someone who is not very computer literate, I found them very approachable. I would definitely recommend you to my friends.
27.08.09 - V - Sorry, short of time to do this properly - team always brilliant at A1, that's why I keep coming back. You can fix the silly things (my own mistakes) and the serious ones - got great support when I was abroad and in a panic because my website had been hacked. A1 all round! All best, V
26.08.09 - My introduction was through two friends having used your services and recommended you accordingly.
So I left my laptop with you for a complete overhaul as I had being experiencing some difficulties.
I got it back with an explanatory sheet and the work having been carried out to my satisfaction and in jig time..ie a few days and a nominal cost. Keep doing what your doing so well. Thank you.
26.08.09 - SS - I have been a customer of A1 computers for several years (I met Melanie when we completed a course together, this is how I came to know the business) So far I have always been highly satisfied with all aspects of the service and the customer care provided.
During the summer I needed computer repairs done urgently and was very pleased with the speed of the repairs. I have often dealt with Mark on the phone and in person and found him, as well as any other staff member I had dealings with, very helpful, knowledgeable and approachable. Regards, SS
26.08.09 - MB - My original contact with you back in 2007, was the result of a "Flyer" in the door. As you know I then bought a new computer.I have found all staff helpful and polite enen thought a green horn such as I can try the patience of a saint.
Best wishes, MB
17.07.09 - BD - Hi Mark. Ok, I was very pleased with the service A1 Computers provided, when my machine developed a fault.
It was the first time I needed to have a machine repaired, and therefore, did not know where to go or who to talk to. As I know that there are plenty of friends of friends who are so called experts with computers, I reached for the Yellow Pages. I was impressed with the wording of the advertisement, and as A1 computers are located on the south side, decided to give you a call.
The initial contact was excellent, lady who answered was very helpful, and I was reassured when she was up front with the charges. As you can see the machine is in perfect working order again, and yes, I will relay my good experience and satisfaction in dealing with A1, to all of my friends.
24.06.09 - Mary K - I have been dealing with A1 from time to time since you were located in Bray. I came across you by accident then & you managed to find cartridges for an old apple printer, which helped me greatly.
I don’t honestly think you could improve any aspect of your services – I have always received excellent , helpful & prompt attention & I find Melanie’s computing tips very useful.
Keep up the good work & all the best.
06.05.09 – ON - KnockLyon - I found out about A1Computers through the golden pages. I was impressed with your service particularly with the lady checking in the laptop. She was both thorough and I came away reassured that my laptop was in safe hands.
I was concerned as I had no prior knowledge of you and it can be hard to find reliable services some time. I found the communication about the status of the laptop very helpful, plus the initiatives taken to improve performance. I wish I knew about you before this. I will avail of your services again.
It’s an excellent service for sole traders and small businesses who can not afford internal IT support. So, I will definitely recommend you highly wherever I find the opportunity.
17.04.09 – WH – Dalkey - I have been a customer and have known of you for some time. I was grateful to receive assistance recently with problems experienced in installing broadband. Your service and care in the servicing of my machine was nothing short of A1 (As one might expect) from your fine organisation!
14.04.09 – PH – Dun Laoghaire - I know about you from the shop as we pass there frequently. You run a very professional and speedy service. Keep up the good work.
14.04.09 – JC – Dun Laoghaire - I always find A1 extremely efficient and helpful and very clear in their support.
13.03.09 – JF - Shankill - I have always found your service to be very efficient as well as managing to be friendly. I would imagine that this efficiency is key to your success. I have mentioned your service to several people when they have run into problems with their computers.
16.02.09 – JH – Foxrock - We first became aware of A1 Computers simply from passing by car. We are very happy with all aspects of your handling of our computer repair. Many thanks
16.02.09 – MD - Dun Laoghaire - I had a major problem and had called Dell with no satisfaction because the computer was purchased there, your staff were both efficient and very helpful, I don’t think you could improve the service I was offered.
23.01.09 – NM - Killiney - I find your service very helpful and I appreciate your efforts to keep in touch with customers - very good quality assurance practices - I have recommended your service to others - keep up the good work.
21.01.09 – ML – Dublin 4 - I think that you are providing a very good, efficient, and friendly service. Obviously, the service has to be efficient, so I will just emphasize the importance of the friendly side of things. Many people now know a bit about the operation of their computers, and this makes those of us who know very little nervous about approaching experts with queries, in case we appear very stupid. I have to say, after my initial contact on the phone, I was delighted, I felt that I had made a contact with which I could discuss my problems without embarrassment. I have already recommended your service to two of my friends.
17.12.08 – LS – Dalkey - All I can say is I found your service to be excellent. I heard about A1 computers when my dad mentioned to me he saw your van near where we live so I looked you up in the phone book and called you when my computer went down. I called you first and then took my machine to your shop. I have no technical knowledge about the inside of a computer and found your help very good. You gave me a good description of what was wrong with the computer and also explained what your fees were likely to be so when I came to pay there were no surprises. The work was done within 2 days. The price I was told would be charged was charged and the guy behind the counter was happy to carry my computer to my car for me as I had hurt my back that morning! All in all you gave a great service I shall be happy to recommend you. Cheers
31.10.08 – JK - Bray - I meant to email you earlier to say that you are running a fantastic service, the staff could not be more helpful and patient – I am doing a course in Sallygoggin and I passed out several of your handouts and verbally told them how good your business is – maybe you should put a larger notice on the Notice Board for the students as everyone has a PC these days. Keep up the great work and the friendly service that you are providing.
13.10.08 – PH - Bray - We were anxious to use a fairly local service, several year’s ago when an Epson printer required repair. At that time A1 were based in Bray, so we decided to request your assistance.
Since that time, we have used both your repair and sales service and are happy to confirm that we have always found A1's staff - and service - to be honest, helpful and informative.
Being a small company, we very much appreciate A1's policy of making "follow-up" contact subsequent to carrying out equipment repair.
As a result of our own positive experiences, we have always been happy to recommend A1 to associates in other companies.
Since we have never been given any cause for complaint, we are unable to offer any concrete suggestions as regards the future improvement of services. The best we can offer is - please continue to operate in exactly the same way!
29.03.08 –GS – Dalkey - Thank you for your e mail. My first contact with you was about two years ago when you helped me with a Skype query. My wife had noted your shop when passing on Johnstown Rd. I was happy with your service and the work carried.
28.03.08 – LG – Dun Laoghaire - My brother- in -law recommended you and your premises are very near to where I live.
I was completely satisfied with your service and pleasantly surprised that the work was carried out so quickly.
28.03.08 – GP – Dun Laoghaire - I found you just passing by. I live locally. Also I was given help as a newcomer to computers; I had a bad experience at (another computer repair shop). As regard any improvement, just keep up your very good service that I have always experienced each time I have used you. Thanks.
28.03.08 – RP - Balinteer - Hi, I was very happy with the way I was looked after by all the staff in A1. I would be happy to tell all my clients about your Company.
11.03.08 – EC – Avoca - I have used A1 for several years firstly in Bray and now in Dublin. On the basis of the service provided for my existing computers - repairs, parts, and services etc - I decided to buy a new laptop from A1 this month. I have been happy with the repair service that you provide and would like to continue to receive updates on the services and products you offer.
06.03.08 – SM – Dun Laoghaire - I had dealt with you a number of times before. I can't think of any way you could improve the service. MO kept me informed of my options at all times, and was helpful and courteous.
Thank you for the service.
05.03.08 – PC – Clondalkin - I decided to bring the computer to you because a person answered the phone instead of an answering machine! MK seemed very well informed about the problem my machine had and was clear in explaining the procedure that would be taken to assess the computer. She gave an air of confidence that your business would be capable of fixing my problem. My computer has been working well since your repairs and service.
05.03.08 – CC – Donnybrook - I heard about A1 computers from the IT desk in UCD. I had broken my screen and they gave me your number.
The service I got when I brought my computer to you was very well organised and I was very impressed at the speed you told me it was possible to fix my laptop and the speed it was actually fixed in. They rang me very quickly saying it was ready and I overall found the service very good. I have already recommended you to my friends. Thank you
14.11.07 – KL – City West - As always the service from each member of staff was first class. I came in, in a panic, and was dealt with calmly and in a reassuring manner. I was contacted by Mark regularly to give me updates on what was happening. The repair was completed on a timely basis and appears to have worked.
Also, my last visit was one that, if I had used my head, I could have dealt with myself and I was not treated any less courteously - good job.
Both John and Mark gave me some tips on the better use of the battery, standby etc.
From my point of view your service was first class and I do not have any recommendations for improvement.
I trust what you do completely and have recommended you to many others. Keep up the good work. Many thanks and kind regards.
09.12.07 – MS – Kilmacanogue - Hi there. I just want to record my appreciation of a job really well done last Thursday.
Having purchased a new laptop I was faced with the need to transfer my old Outlook files, including the archived files in a hurry before travelling with my laptop. The person on whom I normally call for help (not an A1 employee) was, unfortunately, not able to help me.
As I pondered my plight I received you latest emailed update and suddenly saw the possibility of a solution with your help.
When I phoned and explained what I needed to do and the short time available (about 2 hours) I was greeted with a wonderful 'can do' or rather, 'we'll try our bast' response. Always a lovely thing to receive when you're under pressure, rather than the more common - 'you've left it a bit late, haven't you mate?!'- or similar.
When I delivered the PC, again it was pleasant and reassuring response, the job duly carried out within the 90 minutes.
I was, of course, asked to pay the minimum express charge fee which was no problem for a turnaround like this.
To those concerned this may not have been a big job - but as I sit here on my travels in Dubai airport I can only think about the hassle that I would have been caused had the job not have got done.
Once again my sincere appreciation to everyone involved.
03.01.08 - AP - Wicklow - To date I have found your people efficient and professional
13.01.08 - VL - Sandyford - I found dealing with your company very satisfactory in all respects. I particularly appreciated the quick estimate and the speedy repair.
Thank you VL
03.01.09 - DS - Mounttown - Hi, Service was fine in every respect, particularly as it was during the Christmas period.
PC now working fine.
12.09.07 – MOB - Bray - First heard about A1 from a Bray resident - when A1 was in Bray.
There is no aspect of the service that I would want to change. From the panic phone call to the relieved pick-up of the repaired laptop, the service was "A1". Whenever and wherever computer problems are mentioned, I recommend A1.
12.09.07 – DL - Cherrywood - Was Brillant. Helpful staff who knew what they were doing.
12.09.07 – JD - Dundrum - I am a satisfied customer. No problem in spreading the "gospel".
12.09.07 – AH - Foxrock - It was a relief to go somewhere that I was not treated like an idiot because I was not a wiz kid at computers. I really appreciated this and as a result of the first impression, I brought my neighbour, to you to buy equipment for him and myself.
My laptop was checked, again very good. Explanation very good. The friendly face when entering shop and dealing with people is sooooo important, keep up the good work.
13.09.07 – EM - Sandycove - I heard about A1 from a friend. I found my dealings with the company most satisfactory in EVERY respect and will happily recommend it to anyone.
21.10.07 – RB – Shankill - My brother told me about A1 Computers. I found the staff informative and helpful. Booking in my machine was quick and painless. Next day I received a call to inform me of the progress from which my queries were answered and work proceeded. I will recommend your company where I can.
09.08.07 – MJ – Dublin 2 - You were most helpful when I phoned. Your comprehensive booking in process, had plenty of scope to specify requirements. There was good contact and updates on problem, possible solution and the pricing of each piece of work. Great service, thankyou.
09.08.07 – PDK – Sandymount - Excellent service, efficient and good value.
10.08.07 – HCB – Dun Laoghaire - Pleasant and helpful to deal with. Very good and offered virus protection. Your pro-active approach is to be congratulated.
10.08.07 – PB - Bray - I'm one of the Bray lot (many, no doubt) who still regrets your move to Johnstown Road. Where I could stroll around the corner to you in the Good Old Days when my computer was acting up, now I've got to strap the apparatus onto the seat of my sidecar and drive it very carefully down to Johnstown Road. Still, who cares so long as it gets fixed?
I was very happy with the way Mark, Jukka and everybody concerned dealt with my computer problems.
16.08.09 – EJ – Killiney - Initial contact was very helpful. Welcomed the way you kept me uptodate on the progress. Good to receive a written report of the work done.
19.08.07 – DB - Loughlinstown - Thank you for doing such a good job on my computer, job no C2688, the printer works fine as does the volume and the unit works faster.
26.06.07 – AOD - Clonkeen - Hi, I found you in the Golden Pages as the nearest to me. I found the service great, and as of now would recommend you.
02.07.09 – GM – Dun Laoghaire - I heard about A1 Computers from a work colleague.I was really happy with the service offered by A1 Computers and you had my computer ready when you promised. I found the service from A1 to be excellent
23.05.07 – DC - Blackrock - Professional and friendly service, wiith a comprehensive report and to the point
23.05.07 – DB - Ballybrack - I'm very happy with the service that I received with AI Computers. Your engineer communicated with me what was required and the work was carried out efficiently.
24.05.07 – MD - Dalkey - We knew about A1 Computers as we drive past that road, also from the Dalkey Newsletter add. Everything was great, great service at check in, and feed back. I will recommend you and your services to other clients.
27.05.09 – TRH - Bray - We are in every respected delighted with the service from A1 Computers. The contact is friendly, straightforward, in no way concescending. The price was excellent, communication super, the actual repair worked perfectly. Go A1!
24.04.07 – EP – Cabinteely - I live around the corner from your shop and have found your service most helpful. I have had no problems since you fixed my hard drive, although am now beginning to experience problems with my modem. Imagine keep telling me it is too old and that I need a new one. Do you supply these types of modem? If so, please let me know and I will call in. One of my colleagues who has also been with you recently was most impressed with your service. Many thanks
25.04.09 – AC – Glasthule - Your service is just fine - no complaints, always very helpful.
25.04.09 – SH – Cabinteely - I heard about A1 Computers from CG who teaches in XX School and as my computer had crashed and I also live locally.
I would change nothing as to how you do business MOR kept me informed at all times on the progress of the problem, which I ended up having to purchase a new computer which I got from your store and recommended by MOR, at all times he was most helpful as are your counter staff and as we have just set up a new business in the area we will be more than happy to recommend you to other I have already done so and also PD in Bray sang your praises to me as I was dealing with you.
Many thanks to all the staff and look forward to doing business in the future.
25.04.09 – AM – Booterstown - I found dealing with you very satisfactory. Thank you
09.05.07 – JM - Blackrock - Your service was grand with an excellent report on the condition of my computer!
01.03.07 – KK - Monkstown - Greetings, i heard of you by word of mouth. my elderly computer was in being restored to health lately. successfully. some of the information given to me sounded odd, but never mind. i would have no hesitation recommending you to others.
23.02.07 – PC - Bray - I just brought my computer to the shop. Was very impressed by initial contact in shop. You were very good at keeping me up todate on the progress of the repair. I got an excellent report of the work done when I collected the machine. I am very pleased with the service
20.02.07 – KB – Dublin 1 - It was quick and easy to get my laptop fixed. What a relief. Thankyou
19.02.07 – HL - Shankill - Thanks for sorting my computer problems so fast.
17.02.07 – BH - Dalkey - For years you having been taking care of our office computer network. It saves us a lot of time and money having dependable computer support nearby.
15.02.07 – JM - Greystones - I am a long established customer; I think I first looked you up in Golden Pages some eons ago. Your service was exemplary, personal and very helpful
14.02.07 – MW - Kilcoole - I was very pleased by my experience with your services and will be in contact again shortly on other issues. I was especially impressed by the organised manner of booking the machine in and the clear explanation of the charging system.
The job was handled very efficiently - especially the use of text message to advise when the machine could be collected. The report of work done was, clear, concise and informative.I would say A1 Computers is a model of how any repair business should operate.
14.02.07 – PS – Mount Merrion - The machine you fixed is now in Prague, where its owner is on a study programme, and was performing faultlessly according to the latest reports. Have already advised our IT manager in my firm of my positive experience.
14.02.09 – STM- Newtownmountkennedy - I found your service from the initial call enquiring where you had relocated to (telephone conversation with you) to the check-in, update and collection with feed back most helpful. I was most impressed by the ability of yourself and your staff to speak in layman's terms considering I am not so up there with the computer world and its latest techniques.
Yes, I am happy with the way I was dealt with you and the staff. I got prompt calls back when requested and I was facilitated gladly when I needed a priority service.
My laptop is working better since its service and extra RAM and although I am still unsure about the whole file access of my stenography files on the external hard drive, I am still learning. I may be in touch yet again for more help on that one!!
Yes, I shall definitely be a return business, I trust your company and felt very satisfied in knowing that I was getting a reliable service from an extremely professional company. That's the most important thing of all. Keep up the good work!
13.02.07 – JB – Loughlinstown - Great service and good value.
13.02.07 – AH - Cherrywood - Received an excellent friendly and efficient service, thank you.
13.02.07 – KC – Wicklow Town - My daughter AC recommended you as she had repairs done by you last year when her computer crashed. Your service was very efficient and I have already recommended you to a few
13.02.07 – PK - Granitefield - I live around the corner from you. Service was good and quicki.
13.02.07 – AC – Dun Laoghaire - In summary I am very happy with A1 computers. Happy with the initial contact, your staff are very friendly and knowledgeable. And importantly, they were very up front with the costs and that further costs would only be incurred with prior consultation. Not much to improve here.
I would like to see a little more detail of the problems, the tools and procedures used to verify/check and resolve the problems. But, your staff were more than willing to talk through the problems and take time out to explain the solution. And offered good and professional advice.
13.02.07 – CG - Arklow - Everything was very professional. Thanks for your help.
13.02.07 – BM – Rathmichael - I heard about A1 Computers from a friend, and then the computers teacher at the school where I work recommended you. I was very happy with advice and service.
13.02.07 – JC - Carrickmines - Unfortunately you determined that my laptop was beyond repair so my experience is somewhat limited. With that caveat, the service I received was brilliant, from start to finish.
19.12.06 – PB – Dublin 4 - Heard about you through a friend who had previously used your services. You salvaged the data from my computer. Was happy with all aspects of the service
17.01.07 – FM – Glenageary - I am glad I discovered your services by looking in the yellow pages for a computer service nearby (nearly allof them are in faraway industrial estates). You were not only very helpful, but extended your guarantee by more than 2 months. I would have appreciated to have been shown how to handle my printer. Your technician, was polite and patient with my ignorance. I am very satisfied with your prompt and expert service.
17.01.07 – YF – Pottery road - My family home is in granitefield - I suggested you help my dad and you did a great job so I used you my self. Very pleasant lady answered the phone. When booking in maybe you could ask a question to jog peoples memory to see if there is anything else they want you to look at the moment. I would have no issue in recommending you.
18.01.07 – BB - Glenageary - I found your name in the golden pages and was quite satisfied with your service
18.01.07 – MC – Killiney - Staff were friendly and courteous and progress updates were received in a timely manner.
18.01.07 – TK - Shankill - Finally somewhere dependable to take care of our office computers.
18.01.07 - BP - Carrickmines - I heard about you from my daughter, BS. All contact was A1!
19.01.07 – BC - Windgates - Thank you for fixing our computer. I heard of A1 from a friend and have to say that so far my computer is working just fine. I will definatly pass on your service.
24.01.07 – SBN - Bray - I am presently using wireless internet connection, virus protection and backup from your shop - everything was delivered and functions flawlessly! Keep up the good work.
12.02.07 – PN - Greystones - A member in Powerscourt Golf Club suggested going to you. What a great friendly service!
12.02.07 – POB – Mount Merrion - Greetings. Recommended by my daughter. I found your service efficient, courteous and professional and will both use you in the future and recommend you to others. I was kept up to date with progress at all times (you were handling unfamiliar music programmes). I take this opportunity to wish you and the staff a peaceful holiday period and continued success in 2007
19.12.06 – MO – Newcastle - Thankyou, your service has been very good. Happy Christmas Folks and all the best for 2007.
19.12.07 – TW - Clonkeen - I live in the area and found your premises while going to the adjacent shop to you. I found the service that I got recently completely to my satisfaction.The way the machine was booked in and the collection was customer friendly and satisfactory. I will be back, certainly, if I have any further requirements. I thank you very much
04.04.07 – MM - Shanganagh - A brief word to thank A1 computers for prompt and efficient service yet again! MR expedited the arrival of your engineer DK to sort out problems with my Linksys modem configuration. Dkworked hard and provided an excellent, courteous and effective service. I did appreciate having the problem sorted.
27.11.06 – GM – Sandyford - Very friendly , helpful and efficient. Only improvement you could make would be to wave the magic wand and make miracles happen .
28.11.06 – MC - Glenageary - Very pleased with the service and glad to hear about the 30 days guarantee .
27.11.06 – DB - Sallynoggin - For six years now you have been taking care of our computers and supplying our cartridges and office stationary. You give a great service. Thanks.
28.11.06 – JB – Rathmines - You haven't repaired any computer of mine, but you were prompt and helpful when I bought one from you, and you have always been ready to help by answering my questions. My daughter wrote to me from UK 'that nice shop in Cabinteely would be able to advise' - so there you are!
27.11.06 – AOF - Glencree - My experience of dealing with A1 Computers is, Positive, Professional and Friendly. The written report given when collecting the job was very informative, in clear non-technical language.
28.11.06 – AF - Blackrock - I saw your shop as it's only down the road from me so decided to try it out when i had a problem with our home PC over a year ago. You did such a good job, gave great advice and were price friendly that I keep referring you to friends for both personal and professional jobs.
28.11.06 – MG – Bray - Great service, but would like web based tracking system so I could see the status on my machine
28.11.06 – DBK – Ringsend - Thanks for replacing my laptop screen. Everyone was very helpful, particularly as I was in a bit of panic about it.
28.11.06 – POC – Arklow - It was worth the journey to know the job was well done. I particularly liked the verbal report which outlined the options for repair. The interaction was excellent and helped me reach a decision
28.11.06 - SD - Bray - I am totally happy with the service A1 supplied to me on my recent repair. During all communications, A1's staff were courteous, informed and very helpful. I particularly liked the touch of a text message when my laptop was ready for collection. To be perfectly honest I cannot think of one single thing that could be improved upon. Well Done!
28.11.06 – LPB – Killiney - Everytime I go in, I find myself queueing for a long time, but that is a good sign I guess! And it is nice you have seating for customers. I got a call today asking how the computer was, I was impressed by that.
29.11.06 – CMC - Loughlinstown - A1 was recommended by PC World, when I went to their service dept. (I bought the laptop there) Only problem was that my speakers were not reconnected when I got the computer back the first time, however when contacted you were very quick to rectify the mistake. Thankyou
29.11.06 – MOC - Dalkey - I found A1 Computers in the Golden Pages.I rang the number and the person that I spoke to impressed me in that he appeared to know what he was talking about. My computer was beyond repair but all info was salvaged and A1 computers set up a new laptop for me 'ready to go' including email. I have passed on you name to other people since.
Many thanks for your help.
“I saw you shopfront while driving on Johnstown Road.
Your service was grand with an excellent report on the condition of my computer! “ - JM
“Many thanks for your note. I live around the corner from your shop and have found your service most helpful. I have had no problems since you fixed my hard drive, although am now beginning to experience problems with my modem. Imagine keep telling me it is too old and that I need a new one. Do you supply these types of modem? If so, please let me know and I will call in. One of my colleagues who has also been with you recently was most impressed with your service.Many thanks” - EP
“Your service is just fine - no complaints, always very helpful.” - AC
“I would change nothing as to how you do business M kept me informed at all times on the progress of the problem, which I ended up having to purchase a new computer which I got from your store and recommended by M, at all times he was most helpful as are your counter staff and as we have just set up a new business in the area we will be more than happy to recommend you to other I have already done so and also PD in Bray sang your praises to me as I was dealing with you. Many thanks to all the staff and look forward to doing business in the future." - HFS
“I found dealing with you very satisfactory. Thank you” - AM
“I heard of you by word of mouth. My elderly computer was in being restored to health lately. Successfully. Some of the information given to me sounded odd, but never mind. I would have no hesitation recommending you to others.” - KK
“I have been pleased.” - PC
“I have only used your service once and was very satisfied, thanks!” - HL
“I am a long established customer; I think I first looked you up in Golden Pages some eons ago. Your service was exemplary, personal and very helpful” - JM
“I was very pleased by my experience with your services and will be in contact again shortly on other issues. I was especially impressed by the organised manner of booking the machine in and the clear explanation of the charging system.” - MJW
“I found your service from the intial call enquiring where you had relocated to (telephone conversation with you) to the check-in, update and collection with feed back most helpful. I was most impressed by the ability of yourself and your staff to speak in layman's terms considering I am not so up there with the computer world and its latest techniques.
Yes, I am happy with the way I was dealt with you and the staff. I got prompt calls back when requested and I was facilitated gladly when I needed a priority service.
My laptop is working better since its service and extra RAM and although I am still unsure about the whole file access of my stenography files on the external hard drive, I am still learning. I may be in touch yet again for more help on that one!!
Yes, I shall definitely be a return business, I trust your company and felt very satisfied in knowing that I was getting a reliable service from an extremely professional company. That's the most important thing of all. Keep up the good work!”- ST
“Received an excellent friendly and efficient service, thank you.” - AH
“I live around the corner from you. Service was good and quick.” - TM
“In summary I am very happy with A1 computers. Happy with the initial contact, your staff are very friendly and knowledgeable. And importantly, they were very up front with the costs and that further costs would only be incurred with prior consultation. Not much to improve here.
I would like to see a little more detail of the problems, the tools and procedures used to verify/check and resolve the problems. But, your staff were more than willing to talk through the problems and take time out to explain the solution. And offered good and professional advice.” - AC
“Everything was very professional and I do not think you need change anything. Thanks for your help.“ - CG
“I heard about A1 Computers from a friend, and then the computers teacher at the school where I work recommended you. I was very happy with advice and service.” - BM
“Unfortunately you determined that my laptop was beyond repair so my experience is somewhat limited. With that caveat, the service I received was brilliant, from start to finish.” - JC
“I am glad I discovered your services by looking in the yellow pages for a computer. I am very satisfied with your prompt and expert service.” - FB
“I suggested you help my dad and you did a great job so i used you my self” - YF
"I found your name in the golden pages and was quite satisfied with your service" - BB
“I had no issues with any of the above. Staff were friendly and courteous and progress updates were received in a timely manner.” - MC
“I heard about you from my daughter. All contact was A1!” - BP
“I heard of A1 from a friend and have to say that so far my computer is working just fine. I will definately pass on your service.” - BC
“I am presently using wireless internet connection, virus protection and backup from your shop - everything was delivered and functions flawlessly! Keep up the good work.” - SBN
"I found your service efficient, courteous and professional and will both use you in the future and recommend you to others. I was kept up to date with progress at all times (you were handling unfamiliar music programmes).I take this opportunity to wish you and the staff a peaceful holiday period and continued success in 2007" - PD
“Was happy with all aspects of the service.” - PJB
“I found the service that I got recently completely to my satisfaction.The way the machine was booked in and the collection was customer friendly and satisfactory.I will be back, certainly, if I have any further requirements. I thank you very much” - MW
“A brief word to thank A1 computers for prompt and efficient service yet again! M expedited the arrival of your engineer D to sort out problems with my Linksys modem configuration. D worked hard and provided an excellent, courteous and effective service. “
"I found A1 Computers in the Golden Pages.I rang the number and the person that I spoke to impressed me in that he appeared to know what he was talking about.
My computer was beyond repair but all info was salvaged and A1 computers set upa new laptop for me 'ready to go' including email. that was exactly what it proved to be. I bought a new printer however which I had expected to be faster han it is. It is OK for the moment but I should really get a faster one. I have passed on you name to other people since. Many thanks for your help." - MOC
“You were prompt and helpful when I bought one from you, and you have always been ready to help by answering my questions. My daughter wrote to me from UK 'that nice shop in Deansgrange would be able to advise' - so there you are!” - JB
“I saw your shop as it's only down the road from me so decided to try it out when I had a problem with out home PC over a year ago. You did such a good job, gave geat advice and were price friendly that I keep referring you to friends for both personal and professional jobs.” - PB
"I am totally happy with the service A1 supplied to me on my recent repair. During all communications, A1's staff were courteous, informed and very helpful. I particularly liked the touch of a text message when my laptop was ready for collection. To be perfectly honest I cannot think of one single thing that could be improved upon. Well Done!
Thanks." - SD
“I would describe it as being, Positive, Professional and Friendly.“ - AOF
“Hi, I originally found you in the Yellow pages last year and I found you very helpful so therefore decided to get my laptop fixed with you and also purchase a new PC and Printer. I found the service excellent and have only positive things to say!“ - BOF
“tks ur msg. heard tru my daughter. svc is fine. all sys go. noel” - ND
“Hi, initially I went to PC world and they advised me that they do not fix computers. The person I was speaking to told me about A1 computers. All the staff I dealt with in A1 computers are very friendly and Helpful” - MN
“Thank you my Lap top is working great D did a great job. Not yet able to istall the Bluetooth otherwise fantastic thank you" - KK
“Your service is excellent – I particularly like the way you call when you have diagnosed the problem to discuss the “fix” - SC
“Sunbeam House Services : all excellent and many thanks” - JM
“As a complete techno phobic I am thrilled to have you there. All three points of contact were helpful and friendly, in fact I was feeling foolish for locking my computer and your staff made it easy to sort the problem short term and long term. All passwords are now the same! Thanks a million. See you soon for more goodies.” - HD
“I was aware of A1 Computers only because I live locally and pass your shop on a regular basis. As for the service provided, I found it excellent in every regard and see no obvious area for improvement.” - BB
“I was very pleased with the service that I received from your company. As my computer was so infected with viruses etc, I ended up buying a used computer from you that works perfectly for me and fulfills all my needs.” - RG
"I found your reception staff helpful and even though it was a very busy day having paid for your express service receive not only an update but repair on the same day. I was happy to pay for the express service as the computer is used in keeping records for our small business run from home. Your service was prompt and good value considering the state we were in. We will of course recommend you to friends as I had been before." - AC
“My partner Fintan urgently needed a network card this afternoon and you were thankfully able to provide it for us.
I just wanted to send a quick email to say how impressed myself and Fintan were with your business and your staff. Fintan runs several internet based businesses and as a result we have had dealings with a lot of the computer stores in Dublin and know only too well that your attitude, your stock, and your overall pride in your business are not only rare but virtually unique. Although we a based in Dublin 4, Fintan and his staff are always on the road, and we will be making a point to make A1 our first port of call whenever we need computer supplies in the future.
Many thanks for your help and assistance today. It has been greatly appreciated.” - JB
Subject: thanks
“Hi, good evening, many thanks for the swift repair of my HP Pavilion laptop yesterday. Great service and all seems OK” - TC
“Many thanks for the follow up service call today. I have been highly impressed with your excellent service at A1 Computing. Your explanation to me of the initial diagnosis and recommended corrective actions, in lay mans terms, was invaluable to be. As a person who can operate a computer but does not fully understand the intricacies of how they work it was reassuring to know that you could solve for me the issues and explain what went wrong.“ - JC
I wish you and the A1 Computing business continued success and I will wherever possible refer to you other business with pleasure.
“Just a quick thank you for your help today. NOD32 was perfect choice, all that I need and really easy to install. I am in the market for a scanner and will be down to talk to you again soon” - NB
To: 'Webmaster - A1 Computers'
Subject: RE: web page design
“Had a look at the web page, its very good, pictures are good as well. If I ever become rich of the web page, I wont forget A1 computers,
Many thanks, GK”
"I found all aspects of the service excellent. I will certainly contact you again with any computer problems." - KN
“We first heard of you when you were in Bray. We have always found you to be extremely helpful and great with any repairs. We recently bought a computer from you which to date is working great. We certainly will be passing your name on to all our contacts." - Pine Forest
"We only had a small backup of data done on one of our computers but based on the service we received for this, I would definitely consider using A1 Computers again." - Alex Rally Ireland
"Service was excellent and can’t see how in my case it could have been better. Booking in was very thorough and a phone call the next day to say that my printer was fixed and ready for collection was appreciated." - CH
"Always happy with A1 services; especially liked text message that my machine was finished and ready to collect.
The main issue for me must be the same as that for other customers; I would imagine that it is very difficult for you to compete on price with the national / multinational suppliers of hardware; the likes of Dell, PC World and so forth. However what those guys do not provide in my view is a dedicated, customer-orientated repair / maintenance / advice service. Small companies and individuals cannot afford in-house IT expertise and this must surely be where you can score.
All the best with the business” - DR NB
“Anyhow I’m delighted that the problem is gone now. Getting broadband will prevent this ever coming back and also makes the whole internet experience better as the speed is there. Looking forward to seeing you here at A1 sometime soon.” - VC
“Hi there, have to say we thought it was a super service and will be recommending it to people. It is great to have such a service locally. If we have any more work that needs to be done, we will be calling you.” - ES – Bombay Pantry
“Very happy with way I look after because I know very little about computers. I will be back looking for ink for home and work and I have also told employers." - JS
“So pleased with the personalised service provided during the repair investigation that I recently purchased a new Epson printer from you at the Cabinteely branch” - KY
“I heard about A1 purely by chance. About a year ago I walked into your Bray store looking for a cartridge for an Apple printer, which you got for me. Just lately, my printer went bust and I bought a replacement from yourselves. Many of the questions you ask are therefore not relevant to me as I was making a purchase, but I found the staff I dealt with both friendly and helpful and I will certainly do business with you again” - MK
“Very professional. Made a call & spoke with J who explained everything I needed to know, how to locate you, your initial charges when taking in repairs, your hours etc etc.
When I rang to get the prognosis on my old laptop, that it would cost almost as much to repair as to replace, Jukka mentioned that you had brought in 4 Acers & that there was 1 remaining. He subsequently sent me the spec by e-mail, including some additions that he suggested. It was a combination of how pro-active himself and Mark were plus the fact that you're local to my home, that your service is a bit more personal that dealing with a call centre.“ - EN CSR Recruitment
“I found A1 Computers by accident. I was walking by the SC one day and dropped in to make enquiries about our old computer. You examined it and then we decided to buy a new iQon for the family from yourselves. I can't fault anything about your service, communication or feed back and I have recommended your services to other people. Word of mouth is the best recommendation. Keep up the good work. Best Regards” - HM
“This time, I had a real problem - a dead HDD. I was very happy with service - good information, supplied quickly and politely - and would be very happy to deal with A1 again. The check-in was also complete and professional. When I dropped in on my way home from work (close to 7 pm) - on the off chance someone would be there, I was very happy to be able to collect my machine” - PC
“...each time I used A1 I got very satisfactory service and the results of the work was also very satisfactory” - SC
“I heard about A1 from a resident of the area who like me runs a home office. I was very satisfied with the service I received and cannot suggest any changes” - JK Strategic Options Limited
“Thank you for contacting me .I heard about you from Ms SO Nicholson who is a customer of you good selves. I am very satisfied by the way you carried out the service for me & the way you kept me informed” - GP
“The service was very good and the progress reports during repair were very good.” - PN
“-excellent service, your staff are very patient and helpful” - RW
“I needed help with viruses and then a new anti-virus. Your service was great, friendly, v. helpful and reasonable - well worth the money because you fixed my aging PC. very grateful” - IB
“I found the service excellent, the girls I dealt with on the desk were exceptionally nice and helpful. From someone who is not computer minded I felt I could leave the problem with yourselves and you would solve it with little help needed from myself. This certainly was done with in the time scale and I was kept up to date with what needed to be done and what price it was going to be.
Once again many thanks and I will certainly recommend you “ - SJ
“Service very good - Keep up the good work” - NS
“You were prompt, courteous and effective. I will certainly be back when anything goes wrong” - HG
“You dealt with my problem on my previous computer speedily” - DS
“I found every aspect of your service to be superb, and your staff very efficient and friendly. I will certainly use your service whenever I need a computer repair” - SY
“I was very pleased with the service. Initially my phone call of inquiry was very helpful and clarified the kind of service I might expect. Checking in my computer for service was also very competently done and gave me confidence in AI. The phone contact with the service kept me in touch with what I might expect and the costings at the outset were the costs at the completion.
I was also very impressed with the commitment to speedy completion of the work and the outcome - a well functioning computer. So I have to say I am a satisfied customer and expect to return to A1 when the need arises.” - DOB
“I was happy with all the four aspects of your service listed, and have no improvement suggestions. My problem was that my monitor displayed fuzzy images and colours. You could find no fault. It worked OK for you. You sold me a surge protector - presumably on the basis that the problem was the electrical supply reaching the monitor. You may be interested to know that this cured the problem - but only when the surge connector was connected directly to the wall socket. If I connected the surge protector through the multi-point connector that I was using, the problem persisted. So the problem appears to have been caused by the multi-point connector. When I eliminated it, everything was fine!
Hope to do business with you again” - JN
“Thank you very much for your attention to my printer. You kept me up to date although it was my fault that I hadn’t my mobile on continually. Your courteous staff were very pleasant, indeed. I would certainly return to avail of your expertise” - RR – Wesley College
“I have used the shop several times for repairs and supplies. It has always been a pleasant efficient experience .You have kept me informed of the progress of the job and gave prompt service .Many thanks” - PM
“Am very pleased with the way I was greeted by your staff, the way business is conducted and the honesty around what needed to be done to my laptop. Keep up the good work! Be in touch no doubt.” - MM
“It's great to know that there's somewhere out there who can fix your problems!” - VOM
“I heard about A1 computers through work and then a friend of mine had her computer repaired with you and was very pleased. I feel you provide an efficient service and your staff are very pleasant. A1 Computers is very people friendly and not so high tech that the ordinary man in the street cannot understand. I certainly would return to you for my computer needs.” - DM
“Satisfied with work carried out on my computer. Thank you. Regards” - GW
“But I can tell you I am delighted with A1. The staff are excellent, extremely helpful The service is fantastic. No complaints Many thanks again” - E McW
“Thank you for your help and friendliness.” - VC
“Very happy with the service. Thank you” - dj Kid Labels
“A1 was recommended by P R of Hendrick Ryan Engineers. The service was very satisfactory in every way.” - MH
“We have recommended your services to one neighbour at least. We were very happy with all aspects of your relationship with you. We had heard of A1 by word of mouth and,also, we had used the video shop which precede you in the premises. Contact with you has always been good friendly and professional.” - JG
“We were delighted with your efficient service and have already given your address to a friend. Many thanks” - HD
“I recently dealt with yourselves with regard to the repair of my computer. I decided not to go ahead with the repair as I am getting a new one.
I know very little about computers so i was initially very wary. I found A1 very pleasant to deal with. Every query was explained in detail and the staff were very helpful.
I wouldn’t hesitate to deal with you again and would highly recommend A1 to anyone.” - DD
“I can only say the service was excellent in every respect including the final call to me stating the machine was ready. Additionally the support for my PowerPoint needs was thorough in every respect. Many thanks again for all the help.” - DD
“initial contact, booking in, report of progress and report of work done were professional and as expected.” - Training and Evaluation Services Ltd.
We would like to thank all the retailers who refer their customers to us for Computers Repairs.
We are working constantly to improve our services and ways to look after our valued customers. We would like to hear from you your comments & recommendations. All in confidence. Thank you.
Email to admin@a1computers.ie with your suggestions.